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Ex: Shipping and return policies, size guides, and other common questions.
Where do you ship to?
Winston currently ships to Canada and the United Sates.
How much does shipping cost?
For all orders over $300.00, shipping is free
Canada: Standard shipping [6-9 days] is a flat rate of $15.00. Expedited shipping [2-3 days] is $25.00
United States: Standard shipping [6-9 days] is flat rate of $25.00. Expedited shipping [2-3 days] is $48.00
How do I cancel my order?
Email brian@shopwinston.ca as soon as possible – if your order is still being processed, we are happy to cancel your order. We can’t cancel orders once it has been prepared for shipping.
How do I return an item?
All sale & promotional items are final sale.
Evening wear products are non-refundable, they may be exchanged for store-credit or other styles if not worn.
Please note: International orders cannot be exchanged/returned. If damaged, they should be shipped back at the customer's cost to be eligible for refunds/store-credit.
If you wish to return your domestic order, please contact us within 24 hours of receiving your package at brian@shopwinston.ca. Store credit or exchange will be issued for all returns, no refunds. They should be shipped back at the customer's cost. Please feel free to contact us with any further inquires at brian@shopwinston.ca, or 416-901-6633.
